Virtual Assistance Redefined.

1. Patient Coordinator

Virtual Assistants (VAs) take the initiative to reach out to patients, conducting proactive benefit verification and pre-authorization processes, guaranteeing a seamless experience. Additionally, they provide support in coordinating referrals to specialists and conducting follow-ups, aiming to ensure optimal patient satisfaction.

2. Medical Scribe

Virtual Assistants (VAs) streamline the collection of patient data, keep medical records up-to-date, monitor patient status, and conduct medication reconciliation, all contributing to enhanced patient care.

3. Medical Triage Specialist

Medical Virtual Assistants (VAs) offer aid in scheduling urgent appointments and processing prescription refills, address general inquiries, and contribute to patient recovery. Additionally, they extend their services to include telehealth, facilitated by registered nurse virtual assistants.

4. Virtual Medical Receptionist

Elevate your patient engagement with responsive communication via calls, emails, and texts. The Virtual Assistant (VA) takes charge of appointment scheduling and aids in document management. Furthermore, they contribute to quality control by providing detailed call transcription and monitoring.

5. Remote Patient Monitoring

Remote Patient Monitoring (RPM) is a healthcare technology that empowers providers to remotely monitor various aspects of patient health data, encompassing vital signs, medication adherence, and additional relevant metrics.

6. Bilingual Service Facilitator

Bilingual Spanish/English virtual assistants play a crucial role as essential communication bridges, cultivating trust and patient satisfaction by facilitating effective medical communication in both languages. This not only improves the overall patient experience but also expands the demographic appeal of the medical practice.